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BENEFITS YOU WILL GET
- SEAMLESS STRAIGHT THROUGH PROCESS EXPERIENCE
- ROI CALCULATION / COST SAVE INITIATIVES / HIGHER REVENUE
- OMN ICHANN EL CONTACT CENTER, HIGHER FCR
- DIGITALLY TRANSFORMED CUSTOMER EXPERIENCE
- HIGHER NPS & CUSTOMER SATISFACTION
- BENCHMARK K PI & MEASURES / REAL TIME DASHBOARDS & TRENDS
- COST SAVE INITIATIVES/HIGHER REVENUE
- REDUCED COMPLAINTS & LOWER ATTRITION RATES ENHANCED STAFF MORALE & MOTIVATION
- GLOBAL RECOGNITION WINNING CX AWARDS & SUCCESS CELEBRATION
PREPARE & WIN CX AWARDS!
- lnt’I CX Awards Competition Preparation
- UAE 7 STAR Rating System
- Case Studies Based Modules
- Designing Award Winning Entries
- Guide lines from Top Award Judges
- Access to Global Award Platforms
- Guest visits and video interactions with Award winners
EMPLOYEE EXPERIENCE
- Voice of Employee Program
- Employee Insights & Segmentation
- Employee Journey Design
- Employee Engagement Programs Talent Acquisition Analytics
- Employee Retention Strategy
- Reward & Recognition Plans
- ‘CX Week’ planning
- Employee Feedback, ideas &
- Suggestion mailbox
OMNI-CHANNEL CONTACT CENTER
- Global Benchmarking Indicators
- Agent performance & productivity
- IVR Tree evaluation & Redesigning
- Customized Chart
- Work force management (WFM)
- Agent Empowerment & FCR
- Innovations – Al I Cloud I Chatbots
- Call Scripts & Standard texts
- Profit Center I Leads management
- CX Dashboards, Complaint Handling
MASTERCLASS & TRAINING MODULES
- Loyalty Program Design
- Site Certification
- Customer Experience Skills Workshops
- Coaching & Mentoring
- Masterclasses (Customized Modules)
- Motivational Speaking
- Customer Experience Story Telling
- Certified Trainings
DIGITAL TRANSFORMATION & INNOVATION
- Digital Onboarding
- Agile & Journey Map processes
- Predictive Analysis
- Gamification & Cloud Solutions
- Contact Less Solutions
- Digital Surveys & Dashboards
- Chatbots I Video Chats
- Robotics I Voice Recognition
- Gesture Based Interactions
CX AUDIT & MATURITY ASSESSMENT
- Dynamic CX Maturity Assessment Model
- Action plan & timelines based on:
- Data
- Design
- Delivery
- Measurement
- Culture
- Retention & Churn Strategy
VOICE OF CUSTOMER PROGRAM
- Voice of Customer Programs
- Mystery Shopping
- NPS / CSS / CES
- Survey Designs & Analytics
- Customer Persona Defining
- Experience Measurements
- Real Time Dashboards & Trends
- Social Media Sentiment Analysis
CUSTOMER EXPERIENCE DESIGN
- CX Framework & Methodologies
- CX ROI & Benefits Analysis
- CX Vision & Mission Statement
- ex I ux Culture & Empathy
- Customer Segmentation
- Complaint Resolution Unit
- CX Governance
- Transformation Roadmaps
