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faranniaz@Yahoo.com

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/farann/

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+971502867916

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www.cx-future.com

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ABOUT CX-FUTURE

With 25 years of hands-on experience of creating, fixing, establishing & transforming Customer Experience setups for large Global Banks across various continents winning multiple CX awards and creating a unique record of taking one of the Banks from 23rd position to No.1 Bank in CX in UAE in just 4 years and helping maintain top position for 7 consecutive years

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GET IN TOUCH WITH US

EMAIL

faranniaz@cxfuture.net
faranniaz@Yahoo.com

PHONE

+971502867916

Copyright 2021 © CX FUTURE

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PREPARE & WIN CX AWARDS!

lnt’I CX Awards Competition Preparation
UAE 7 STAR Rating System
Case Studies Based Modules
Designing Award Winning Entries
Guide lines from Top Award Judges
Access to Global Award Platforms
Guest visits and video interactions with Award winners

EMPLOYEE EXPERIENCE

Voice of Employee Program
Employee Insights & Segmentation
Employee Journey Design
Employee Engagement Programs Talent Acquisition Analytics
Employee Retention Strategy
Reward & Recognition Plans
‘CX Week’ planning
Employee Feedback, ideas &
Suggestion mailbox

OMNI-CHANNEL CONTACT CENTER

Global Benchmarking Indicators
Agent performance & productivity
IVR Tree evaluation & Redesigning
Customized Chart
Work force management (WFM)
Agent Empowerment & FCR
Innovations – Al I Cloud I Chatbots
Call Scripts & Standard texts
Profit Center I Leads management
CX Dashboards, Complaint Handling

MASTERCLASS & TRAINING MODULES

Loyalty Program Design
Site Certification
Customer Experience Skills Workshops
Coaching & Mentoring
Masterclasses (Customized Modules)
Motivational Speaking
Customer Experience Story Telling
Certified Trainings

DIGITAL TRANSFORMATION & INNOVATION

Digital Onboarding
Agile & Journey Map processes
Predictive Analysis
Gamification & Cloud Solutions
Contact Less Solutions
Digital Surveys & Dashboards
Chatbots I Video Chats
Robotics I Voice Recognition
Gesture Based Interactions

CX AUDIT & MATURITY ASSESSMENT

Dynamic CX Maturity Assessment Model
Action plan & timelines based on:
1. Data
1. Design
2. Delivery
3. Measurement
4. Culture

Retention & Churn Strategy

VOICE OF CUSTOMER PROGRAM

Voice of Customer Programs
Mystery Shopping
NPS / CSS / CES
Survey Designs & Analytics
Customer Persona Defining
Experience Measurements
Real Time Dashboards & Trends
Social Media Sentiment Analysis

CUSTOMER EXPERIENCE DESIGN

CX Framework & Methodologies
CX ROI & Benefits Analysis
CX Vision & Mission Statement
ex I ux Culture & Empathy
Customer Segmentation
Complaint Resolution Unit
CX Governance
Transformation Roadmaps